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I've upgraded the wallet on my Win10 64-bit PC from 0.10.3.1. Beta 2 to the 0.11.0 Hydra release. It hung up at 3442 blocks to go for a long time, then finished the download.

However, the $XMR I had in my account went to zero, and $XMR I've tried to transfer in from my Bittrex account didn't arrive.

Any ideas how I can rectify this? Thanks! Do I have to just delete everything from my PC and start again, backing up using my private key?

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  • Do you see any unauthorized transaction on the History page of the GUI? Or is it simply blank?
    – dEBRUYNE
    Commented Sep 21, 2017 at 10:11
  • No transactions. The history page is blank.
    – AR71
    Commented Sep 21, 2017 at 12:14
  • First, exit the GUI. Subsequently, browse to the directory your wallet files are located (Documents\Monero on Windows) and rename <wallet-name> (the file without extension) to <wallet-name>-old. Lastly, restart the GUI. This triggers a wallet refresh from scratch, which should take at most 10-20 minutes.
    – dEBRUYNE
    Commented Sep 21, 2017 at 14:22
  • Thanks for the support dEBRUYNE! I followed your instructions. History and account balance are still blank. Would installing the 0.11.0 wallet on a different computer resolve this if I use my 25-word key to link it?
    – AR71
    Commented Sep 21, 2017 at 15:23
  • Are you sure the address matches? Perhaps you accidentally opened another wallet? Restoring with the 25 word mnemonic seed will most likely resolve your issue. Note that you don't necessarily need to use a different computer for this. You can simply go to the Settings page of the GUI and press Close wallet. Subsequently, in the wizard, choose Restore wallet from keys or mnemonic seed.
    – dEBRUYNE
    Commented Sep 21, 2017 at 15:31

1 Answer 1

Reset to default
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Restored two wallets associated with the GUI on my PC. $XMR was in the second. Upgrade to 0.11.0 seemed to have defaulted a previously unused wallet.

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