Hi I'm very new to using monero and have a problem. I purchased some monero from Gate.io in late December and my funds is still not in my GUI wallet. Gate.io transaction history show the transaction as complete with my public monero address as the txid. When I click the my monero address on there site in transaction history, I receive a message: Cant get tx hash due to parse error: 499X6M4t6Qd8UNjMfhyYmyPCcLxgQeHi6LRM9nNsP5mmSd7j599mQ9X5qjU1Bwm9XdASJftoAaX2WLstNztbst1YCQL4UK2.
Without a valid txid I'm unable to verify if the transaction was sent. I've contact them with tickets but haven't received help with the matter. Just a statement 18 days ago saying:
your question is recorded. We will check it for you
it is not sent successfully, we may cancel it so that you may withdraw again
I tried the next steps dEBRUYNE's guide but still no monero. Has anyone else experience this? Is there a way to verify a transaction without txid? Any help is well appreciated. Thanks!