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This question already has an answer here:

My Monero GUI shows a balance of 0, despite someone having sent me an amount >0 (I confirmed the transaction on https://xmrchain.net/). I rescanned the wallet cache to no avail. Anyone have any idea how I can get the GUI to show a positive balance?

marked as duplicate by dEBRUYNE, assylias, Smart Kid Jan 11 '18 at 20:57

This question has been asked before and already has an answer. If those answers do not fully address your question, please ask a new question.

  • Please use ^ guide to resolve your issue. – dEBRUYNE Jan 10 '18 at 9:27
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Are you fully sync'd? You could connect the GUI wallet to a remote node.

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