I sent 0.34293098 XMR to the Livecoin Deposit address. The problem is that I used my Freewallet XMR wallet and put the Payment ID in the comment field but Livecoin says the following:
Deposits without Payment ID, or with the wrong Payment ID, will lead to a loss of funds. About this there is a warning inscription: http://prntscr.com/h7qfl5 Unfortunately, we can not process your transaction, your funds are lost. In next time try to fulfill the necessary conditions or refuse from risky transactions.
I know they received the XMR but they just won't lift a finger to help. Can I do something or can you help? Best Regards,