My Monero wallet shows 0 XMR. I'm trying to recover it by restoring it from the GUI. After inputting my address and keys, the right arrow is greyed out so I'm unable to get to the next screen to continue my wallet restore. It happens on both options--"restore from seed" and "restore from keys". Does anyone know why? I don't know the restore height but that says it's optional anyway. I'm using the Windows 64 bit version Helium Hydra.

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    Can you count the words? Do you have 25 words? Also, which language is your seed in?
    – dEBRUYNE
    Dec 13, 2017 at 13:14
  • dEBRUYNE, Thank you so much for your comment! I really appreciate your help! No I don't have 25 words. I only have 13 words in my Private login key. My seed is in English. I know this wasn't safe, but I snapped a picture of my private login key after I created my wallet and there's only 13 words there. I do have my address, view key, and spend key and it was also greyed out when I tried those as well. Dec 14, 2017 at 4:46
  • Which wallet / website did you use to create these 13 words?
    – dEBRUYNE
    Dec 14, 2017 at 10:18
  • I used mymonero.com. I created a new wallet from their site to see how many words and it gave me a 13 word key again. Dec 14, 2017 at 16:42
  • You should be able to use this guide then: monero.stackexchange.com/questions/3775/…. Let me know if it still greys out thereafter.
    – dEBRUYNE
    Dec 14, 2017 at 16:45

1 Answer 1


I had this same problem. When I unclicked both "stagenet" and "testnet" the arrow became available.

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