I forgot to send a Payment ID from Eth to Monero (via ShapeShift) and now the monero doesn't show up in my wallet (I use Monero's own wallet). ShapeShift says it is up to the monero wallet support to help me as the transaction went through they informed me. Who can help me on this matter?

  • Hello i have two PC fully synced with the Monero wallet GUI version, and i bought monero 2 weeks ago at litebit , i did not enter a payment-ID and now i did not receive my monero. But i see it here , how can i get it inside my wallet ? : moneroexplorer.com MoneroExplorer.com dvwae436pd7nt4bc.onion Tx hash: xxxxxxxxxxxxxxxxxxxxxxxxxx Tx public key: 8366d948ca1040a5292750e8199a38639858a0c312148197a57a49e0467b4b62 Block: 1604504 Timestamp [UCT]: 2018-06-27 22:36:44 Age [y:d:h:m:s]: 00:012:23:57:57 Fee: 0.002429000000 Tx size: 13.4678 kB Checking which outputs belong to the given address
    – babyface
    Jul 10, 2018 at 22:46
  • @babyface - Please see -> monero.stackexchange.com/questions/6640/…
    – dEBRUYNE
    Jul 11, 2018 at 8:10

3 Answers 3


Payment ID is used to know from where the payments had came from, if the case was you where sending monero to shapeshift you where forced to use payment id, so shapeshift know that the transaction came from you, for receiving moneros on your own wallet this is not mandatory, the moneros should be on your wallet.. is it fully sync?


If you receive Monero from ShapeShift, you don't need payment ID.

Probably your wallet did not sync yet. This means your money probably arrived, but you just can't see it (yet). Once you sync with the blockchain, it should appear.

If using GUI, open it and keep it running until sync completed.

If using CLI, start monerod and keep it running until sync completed. Keep it open, and start monero-wallet-cli --wallet-file <yourWallet>.

You need about 25GB for blockchain storage and it will be stored in your ProgramData folder on C: drive on Windows (%programdata\bitmonero) or your home dir. on Linux (~/.bitmonero).

To avoid downloading entire blockchain, see here:

How can I use Monero without syncing the blockchain?

  • Thank you both for the answers, makes the working of the payment-id clear. I do have my wallet synced. Is there any way I can see if the transaction is successful or not? The idea of the block chain is that you are able to validate that yourself right?
    – Sjoon
    Aug 17, 2017 at 14:38

Are you running 0.12 Lithium Luna? If not you're checking against the wrong chain in your wallet. Just upgrade to 0.12 and you should find your moneroj.

If you are running 0.12, then ask shapeshift to provide the transaction ID & transaction's key, and follow the prove payment guide to check if the payment was really done.

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