today I sent 7.42 XMR from my Monero GUI Wallet on my Mac to the Poloniex Exchange. It has been a few hours waiting and the XMR are still not showing up in my Poloniex Wallet. The transaction appears to have completed successfully from looking at the transaction history on the Monero GUI Wallet and the XMR is gone from my Monero GUI Wallet ..any assistance would be most appreciated...
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Hello ..thanks for your reply ..I tried to follow your instructions and the output showed up as 'false". Perhaps I have misinterpreted your instructions. Here are the "Transaction Details" for the Monero Wallet GUI: Tx ID: 6f10b6c5fb74d73dd473d9e30af937e2380ac70a07003052f6a9af55ca06fb23 Payment ID: 0f889fd14319004c Tx key: f4ff9b50a3703445860dfafc34fcb0825515393363fefaa0ddeffb1cc4ca460b Destinations: 7.426813920000: 48mxGC7MjyhWrUUwY3toJATSeNwjn54LkCnKBPRzDuhzi5vSepHfUckJNxRL2gjkNrSqtCoRUrEDAgRwsQvVCjZbHuK7RDn– PlasmaramaJul 20, 2017 at 20:15
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Here is the public key from my Poloniex Monero Wallet: 4JUdGzvrMFDWrUUwY3toJATSeNwjn54LkCnKBPRzDuhzi5vSepHfUckJNxRL2gjkNrSqtCoRUrEDAgRwsQvVCjZbRw5NKMdBAib9cCXgAH– PlasmaramaJul 20, 2017 at 20:16
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I am wondering if I have followed the correct procedure ..are you able to confirm? ..any assistance would be greatly appreciated...– PlasmaramaJul 20, 2017 at 20:20
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I noticed that i missed selecting the "Prove Sending" tab ..I followed the procedure again ..this time the result came up: Cant parse xmr address: 4JUdGzvrMFDWrUUwY3toJATSeNwjn54LkCnKBPRzDuhzi5vSepHfUckJNxRL2gjkNrSqtCoRUrEDAgRwsQvVCjZbRw5NKMdBAib9cCXgAH– PlasmaramaJul 20, 2017 at 20:34
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I have followed the procedure to the best of my ability ..not sure what to do next ..please help...– PlasmaramaJul 20, 2017 at 20:36
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1 Answer
Whenever this happens it is probably an issue on Poloniex' end. That is, your deposit has arrived, but isn't credited properly. If you want to check whether the deposit has actually arrived, but is simply not credited yet, you can use the following steps:
In the GUI, go to the history page and click on details of the transaction that was sent to Poloniex. | For the CLI, enter the following command:
get_tx_key <transaction_hash>.A window should pop up that shows the private tx key. Copy it. | For the CLI, copy the outcome of the
get_tx_keycommand.Go to this block explorer.
Enter your transaction ID / hash.
Now search the page for
Prove sending.Enter the private transaction key you obtained in step 2 into the first box. In addition, enter the integrated address Poloniex provided in the second box.
Press on prove sending.
If it shows "output true" it proves you correctly sent your XMR to Poloniex, but they haven't credited it yet. It could be that their wallet is temporarily stuck.
answered Jul 20, 2017 at 13:41
