Yesterday using the Changelly Exchange I traded BTC for XMR. The transaction said it was completed successfully but the Monero never ended up in my wallet. I contacted the Changelly exchange and they said everything went through on their part and that I should contact the my wallets support team. How do I resolve this issue?

  • Do you have a transaction hash / ID for the Monero transaction to your wallet? If so, please check if it is present on the blockchain by entering it at one of the block explorers.
    – dEBRUYNE
    Commented Oct 26, 2020 at 6:47
  • do you received TXID and Secret transaction key from Changellysupport? if yes plz check on exploremonero.com/receipt if yot Get a transaction receipt soo you must update your wallet to and sync Commented Oct 29, 2020 at 8:56
  • Ive been waiting since June 2020. Bought it on kraken, opened up a monero wallet and nothing.
    – Tman
    Commented Dec 27, 2020 at 0:27
  • @Tman - Can you have a look at this guide? monero.stackexchange.com/questions/6640/…
    – dEBRUYNE
    Commented Jan 3, 2021 at 18:45

2 Answers 2


Did you solved it? I have same problem cant solve it


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