Yesterday using the Changelly Exchange I traded BTC for XMR. The transaction said it was completed successfully but the Monero never ended up in my wallet. I contacted the Changelly exchange and they said everything went through on their part and that I should contact the my wallets support team. How do I resolve this issue?

  • Do you have a transaction hash / ID for the Monero transaction to your wallet? If so, please check if it is present on the blockchain by entering it at one of the block explorers. – dEBRUYNE Oct 26 '20 at 6:47
  • do you received TXID and Secret transaction key from Changellysupport? if yes plz check on exploremonero.com/receipt if yot Get a transaction receipt soo you must update your wallet to and sync – MohammadReza Mirzaee Oct 29 '20 at 8:56
  • Ive been waiting since June 2020. Bought it on kraken, opened up a monero wallet and nothing. – Tman Dec 27 '20 at 0:27
  • @Tman - Can you have a look at this guide? monero.stackexchange.com/questions/6640/… – dEBRUYNE Jan 3 at 18:45

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