In the process of creating a Monero wallet using Ledger device, in the menu "Welcome to Monero", I choose "Create a new wallet from hardware" That takes me to a new window. "Create a new wallet" . There I choose "Create a new wallet from device" and select Ledger. Before that I plugged in my Ledger device, re-entered the PIN code and entered the Monero App on the device. Now I can't process any further; I get the following error message: "Error writing wallet from hardware device. Check application log"
Thanks in advance for your help.