Recently I updated my Ledger Nano S with the 1.5.5 version of firmware. After typing in the GUI password, I am asked to press tick (confirm) button on my Nano S - "Export Key" - in order to open the wallet. Unfortunately, when I press the tick (confirm) button, the Nano S does not respond and I cannot get into the GUI wallet. The Nano S display just shows "Export Key", which appears to be frozen and does not respond to either the tick (confirm) button or the cross (reject) button.

I run macOS and the latest 10.13.04 Monero GUI.

Anyone experiencing the same problem?

  • This is a known issue unfortunately. See: github.com/LedgerHQ/ledger-app-monero/issues/29
    – dEBRUYNE
    Jan 21 '19 at 15:39
  • Thanks dEBRYNE, no doubt I can always count on your support. 😉Well, I'll get hold of a non-1.5.5 Ledger nano S tomorrow (think it's 1.4.2) and try if it works again. And if so, perhaps use it for funds transfer until this issue is resolved for the 1.5.5 updated devices. Jan 21 '19 at 16:00
  • I think a device with 1.4.2 should still function properly. If not, let me know.
    – dEBRUYNE
    Jan 21 '19 at 17:58
  • Ok, just got in the GUI without any problems whatsoever but with 1.4.2. Still no joy with 1.5.5. Jan 23 '19 at 17:15
  • Just to confirm, is this the right GUI version I have? : GUI version: v013.0.3-14-g1c6f1e1 (Qt 5.7.0); Embedded Monero version: v0.13.0.4. Jan 23 '19 at 17:20

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