I'm new to Monero (actually all crypto). Long story short is that I created an order on XMR.to and it timed out before I could deposit 100%.

XMR.to messaged me and said I had received a refund, but I checked my wallet (Binance) and saw no deposit from them.

Binance requires both a payment id and address. Looking at the transaction history, I see no associated payment ID.

Does that mean they forgot to include payment ID? What can I do to successfuly get the refund? Is it up to Binance or XMR.to? I did email XMR.to asking for help but I feel like it's going to be a battle, so I'd like to be a little proactive.


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    Did you supply xmr.to with not only a refund address but a payment ID as well? – scoobybejesus Dec 21 '18 at 17:34
  • @scoobybejesus Yes, I did. I provided xmr.to with 3 things. 1) Their secret key. 2) my payment id. 3) my refund address. I can provide the screenshot of my email with the identifiers redacted if that's helpful? – Scott Coates Dec 21 '18 at 19:20
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    I could be wrong/off base, but for the refund, they would need your payment ID from binance (the ID you use to deposit into your Binance account) I think the refund came back with no payment ID, and landed in Binance's global account. I'd give Binance the 2 transaction hashes and hope fro the best. (Think f your payment ID as an apt number, while main address is the street address. ) – Dave Dec 21 '18 at 23:59
  • @Dave great analogy. I did not know to think of it that way. Does this help with security? Anyway, I provided XMR.to with payment ID (they even ask for Payment ID, among other things -- xmr.to/#faq). I don't know why a service that deals solely with Monero would see a payment ID and know to use it? – Scott Coates Dec 22 '18 at 0:26
  • xmr.to gave you a payment ID so they know who sent it in to them. (your apt in the xmr.to building) But they don't know your payment ID at Binance (your apt# at Binance) I haven't used xmr.to, but I'd think they should adopt a refund address with payment ID if they don't already. – Dave Dec 22 '18 at 8:57

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