I recharged the XMR from www.OKEX.com trading platform for three months, and it hasn't arrived. Please help me, I'm in a hurry.
Below is a reply from OKEX's customer service staff:
Hello, I'm sorry to have kept you waiting for a long time. It's still an XMR official purse problem. We're actively solving your problem. We'll let you know immediately after the processing is completed that your coin will not be lost. Please rest assured.
Hello, I'm sorry to have kept you waiting for a long time. We're still solving your problem because of the official purse problem of XMR. We're communicating with the government to solve the problem. It's inconvenient for you. Please understand. We'll let you know the result as soon as possible.